PRIVACY POLICY

Grand Cannabis (“we,” “our,” or “us”) operates the https://grandcannabis.ca/ website (hereinafter referred to as the “Service”). At Grand Cannabis, we are committed to protecting your privacy, both online and in-store. This Privacy Policy demonstrates our firm commitment to safeguarding the privacy of our customers.

When you shop online at Grand Cannabis, our payment processor collects transactional information, or Personally Identifiable Information, from you, such as your name, telephone number, email address, billing and shipping address, and credit card or other payment details. You can make changes, corrections, or updates to your transactional information during the purchase process. While using Grand Cannabis services, we may collect and process information about your location using technologies like IP addresses and other sensors.

This Privacy Policy informs you about our policies on the collection, use, and disclosure of personal data when you use our Service and the choices you have regarding that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information per this policy.

 

Definitions

  • Service: Refers to the https://grandcannabis.ca/ website operated by Grand Cannabis and our retail store locations.
  • Personal Data: Data about a living individual that can identify that person (alone or in conjunction with other data in our possession).
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
  • Cookies: Small files stored on your device (computer or mobile).
  • Data Controller: A person or entity that determines the purposes and means of processing personal information.
  • Data Processors (or Service Providers): Entities that process data on behalf of the Data Controller.
  • Data Subject (or User): A living individual who is using our Service and is the subject of Personal Data.

 

Information Collection & Use

We collect various types of information to provide and improve our Service.

Types of Data Collected

  • Personal Data: When using our Service, you may provide us with information that can identify you personally, including but not limited to:
    • Contact details such as name, address, postal code, phone number, and/or email.
    • Age and date of birth.
    • Financial details for transactions, such as payment card numbers.
    • Purchase history and product/service preferences.
    • Location data, Cookies, and Usage Data.

We may use your Personal Data to contact you with newsletters, marketing materials, or other information that may interest you. You must “opt-in” to receive promotional material, and you may unsubscribe at any time by following the link in our emails or contacting us at info@grandcannabis.ca. We also use your information to process orders, facilitate memberships, enhance user experience, and comply with legal requirements. We will not send unwanted promotional emails, and we will only send marketing material via email.

  • Usage Data: We collect information about how the Service is accessed and used, which may include your IP address, browser type, pages visited, time spent on pages, device identifiers, and other diagnostic data.
  • Location Data: We may use and store information about your location if you allow us to do so. This helps improve and customize our Service. Location services can be enabled or disabled via device settings.
  • Tracking Cookies Data: We use cookies and similar technologies to track activity on our Service. You can manage cookies through your browser settings, but disabling cookies may limit some functionalities.

Examples of Cookies used:

  • Session Cookies: To operate our Service.
  • Preference Cookies: To remember your preferences and settings.
  • Security Cookies: For security purposes.

 

Use of Data

Grand Cannabis uses collected data for purposes including:

  • Providing and maintaining the Service
  • Notifying you of changes to our Service
  • Allowing participation in interactive features of our Service
  • Providing customer support
  • Analyzing and improving our Service
  • Monitoring usage of the Service
  • Detecting and addressing technical issues
  • Sending you relevant news, special offers, and information about our products, services, and events

 

Legal Basis for Processing Personal Data under GDPR

If you are from the European Economic Area (EEA), Grand Cannabis’s legal basis for collecting and using your personal information depends on the context. Grand Cannabis may process your data because:

  • We need it to perform a contract with you
  • You have provided consent
  • Processing is in our legitimate interests and not overridden by your rights
  • We need to comply with legal obligations

 

Retention of Data

Grand Cannabis will retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. We will retain and use your information as needed to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is typically retained for a shorter period unless used to enhance security or improve functionality.

 

Transfer of Data

Your information, including Personal Data, may be transferred to computers outside your province or country, where data protection laws may differ. By providing information to us, you agree to this transfer. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy, including using secure transfer protocols and following data protection regulations.

 

Disclosure of Data

Legal Requirements

Grand Cannabis may disclose your personal data in good faith if it is necessary to:

  • Comply with legal obligations.
  • Protect and defend the rights or property of Grand Cannabis.
  • Prevent or investigate possible wrongdoing connected to our services.
  • Safeguard the personal safety of users or the public.
  • Protect against legal liability.

 

Security of Data

We prioritize the security of your data, though no internet or electronic storage method is entirely secure. While we use commercially accepted means to protect your personal data, we cannot guarantee its absolute security.

 

Your Data Protection Rights under GDPR, PIPEDA, and PIPA

Residents of the European Economic Area (EEA) and Canada have certain data protection rights. Grand Cannabis aims to enable you to correct, amend, delete, or limit your personal data usage. You have rights including:

  • Access, Update, or Deletion: Where possible, you can manage your data within account settings. For assistance, please contact us.
  • Rectification: Correct inaccuracies in your data.
  • Objection: Object to our processing of your data.
  • Restriction: Request limitations on data processing.
  • Data Portability: Receive a copy of your data in a commonly used format.
  • Withdrawal of Consent: Withdraw consent for data processing at any time.
  • Non-Discrimination: Exercising these rights won’t affect your access to our services.

To exercise these rights, please contact us. You may also file complaints with your local data protection authority.

 

Securing Personally Identifiable Information

We use HTTPS for secure transmission and comply with PCI standards to encrypt sensitive data, like credit card information, during transactions. Despite our best efforts, no system is completely secure. If a breach occurs, we will inform affected individuals and report as legally required.

 

Sharing Personally Identifiable Information

When completing a purchase, personal information may be shared with Cova, Dutchie and other third parties to improve your experience or ensure secure transactions. However, Grand Cannabis does not sell, rent, or share your information. Some member information may be shared to enable program benefits.

 

Storage of Information on International Servers

Your data may be stored on international servers by third-party providers. We ensure these companies meet Canadian privacy standards, though data may be accessed under the laws where it is stored.

 

Data Protection Rights for Surveillance Footage

Footage from Grand Cannabis retail locations may be retained for security purposes and cannot be altered. Access requests are subject to certain restrictions to protect privacy and security.

 

Service Providers

Grand Cannabis may work with third parties to facilitate our services. These providers have access to personal data only to perform tasks on our behalf.

 

Analytics

We may use Google Analytics or similar tools to track website traffic. For more information on Google’s privacy practices, visit Google Privacy Terms.

 

Links to Other Sites

Our service may include links to third-party sites. We encourage you to review their privacy policies, as we are not responsible for their practices.

 

Children’s Privacy

Our services are not directed at individuals under 18. If a child has provided us with personal data, please contact us to remove it.

 

Changes to This Privacy Policy

Grand Cannabis may update this policy. We will notify you of changes through our website and/or email. Your continued use of our services after updates constitutes your agreement to the new terms.

 

Contact Us

For inquiries or requests related to your personal information, please contact our Manager at info@grandcannabis.com or call us at 905-863-1420.